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What about our support tickets? Website down, mail address won't work?

Author
Dead Man's Game
#1 Posted: 2016.05.30 18:02
What will happen to players' pending support tickets?
Is it still possible to, in theory, raise a new ticket.

In theory, some one could still have some valid need for support. A purchase related issue or something.


As you know, the dust website is down and directs to forums.

The mail address support@dust514.comhas not worked in weeks.

Sour level over 9000.

KERO-TRADER is my official Eve character for Dust trading.

Dead Man's Game
#2 Posted: 2016.05.30 18:05
(Luckily, I got my final ticket solved - today, few hours ago. Props to CCP Archduke)

Sour level over 9000.

KERO-TRADER is my official Eve character for Dust trading.

BurgezzE.T.F
#3 Posted: 2016.05.30 18:16
I should have put a ticket in earlier for my final status...

Why does Photon gear...we will never forget.

Defenders of the Helghast Dream
#4 Posted: 2016.05.31 00:02
So i cant do this anymore?
TheMysteriousEnd
#5 Posted: 2016.05.31 02:24
Im unsure.

Archduke gave me my final stats 24 minutes after the Server shut down, so in theory I would presume the email is an option.

You can still find me on PS4 and Xbox One, just add me and say who you are :)

PSN: TheMysteriousEnd

XBL: Mystend

DUST University
#6 Posted: 2016.05.31 02:32
Why are we even talking about this AFTER the shutdown has already occurred?

Eve Online Invite https://secure.eveonline.com/trial/?invc=ed64524f-15ca-4997-ab92-eaae0af74b7f&action=buddy

LulKlz
#7 Posted: 2016.06.01 11:59
I just requested mine. I might post them if I get them. I was not exactly a slayer. Logi and scouting was my mainstay

Your friendly Pub match logi

Game Masters
C C P Alliance
#8 Posted: 2016.06.01 13:53
You should still be able to contact Customer Support and Services by sending an Email to: support@eveonline.com

If you do, please make sure to specifically point out that your ticket is regarding DUST 514.

GM Archduke

CCP Customer Support | EVE Online | DUST 514

Hellstorm LLC
#9 Posted: 2016.06.01 14:24
Thank you Duke..

The world is missing Dust .. especially a platform independent Dust

Caldari Suit Videos Love Caldari - Since 6/29/2012

Otherworld Enterprises Dust Control
Otherworld Empire Productions
#10 Posted: 2016.06.01 14:55
Such a great ride it has been, thank you!
Dead Man's Game
#11 Posted: 2016.06.03 19:44
GM Archduke wrote:
You should still be able to contact Customer Support and Services by sending an Email to: support@eveonline.com

If you do, please make sure to specifically point out that your ticket is regarding DUST 514.


Thank you, this was a very crucial piece of information as the support@dust514.com seemed to shut down few weeks early

Sour level over 9000.

KERO-TRADER is my official Eve character for Dust trading.

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